Internal Affairs is an administrative unit under the umbrella of the Professional Standards Division. Its primary responsibility is to investigate complaints of employee misconduct and manage the department's disciplinary process. The goal of the division is to ensure that all personnel complaints are handled in a comprehensive and objective manner in accordance with department policy and applicable laws. We are also responsible for managing the personnel files of all current and former department employees.
Under direct command of the Chief of Police, the unit is comprised of a Lieutenant (Manager), two (2) Sergeant Investigators and an Administrative Assistant. They intake complaints, coordinate the employee disciplinary process, and act as the department's Custodian of Records for employee personnel files. We coordinate the review of files by employees, outside investigators and the courts when Pitchess motions or subpoenas are received. In addition, we maintain the unit's investigative files, track active complaints, prepare statistical reports and ensure appropriate records retention. In addition, the unit is directly responsible for the investigation of all employee misconduct allegations and other complex or critical incidents as directed by the Office
Citizen Complaints Against Department Personnel
The Santa Monica Police Department welcomes feedback about our employees. The following information is a policy statement regarding your right to file a complaint about an employee or the services you received from the Police Department.
Complaints may be received in person, telephone, and letter or via our online form.
You have the right to make a complaint against a member of the Santa Monica Police Department for any improper conduct. California law requires this agency to have a procedure to investigate citizens' complaints. You have the right to a written description of this procedure. This agency may find after the investigation that there is not enough evidence to warrant action on your complaint; even if that is the case, you have the right to make the complaint and have it investigated if you believe that a member of this Department behaved improperly. Citizen complaints and any reports or findings related to complaints must be retained by this agency for at least five years. The Santa Monica Police Department will investigate all alleged acts of misconduct on the part of any member of the Police Department.
Who receives complaints?
Complaints may be made to the Watch Commander or any other supervisor of the Department.
How are complaints submitted?
- Complaints may be received in person, by telephone or letter.
- Complainants are encouraged to submit their complaints in person whenever possible, in order that a complete report may be obtained as soon as possible after the incident.
- Complainants under the age of 18 must give the report in the presence of a parent or guardian.
Investigation of complaint
- A Department representative will interview complainants, suspects, possible witnesses, and all other persons connected with the incident and prepare a report of his/her findings.
- The written report will be forwarded to the concerned Division Commander.
- The complete investigation will be submitted to the Chief of Police for evaluation and any action deemed necessary.
You will be notified when the complaint process has been completed.
Contact the Internal Affairs Unit
Lieutenant Doug Theus at (310 458-8493
Sergeant Sal Lucio at (310) 458-8457
Santa Monica Police Department
Attn: Internal Affairs
333 Olympic Drive
Santa Monica, CA 90401